Carefully aligned project and team objectives, well-defined team interactions, centralised, up-to-date information in context of project activities, and roadmaps guiding project teams, all contribute to an ideal environment for executing fast paced innovation projects with high levels of associated uncertainty.

The first phase of such an innovative change project in the new business process involves a critical analysis of the process, from the start of the sale to the issuing of the policy. The Indutech approach has been applied to several such projects. This case study presents a typical Indutech critical analysis project.

The objective of this project was to do an analysis of an existing situation and make recommendations for improvements. The company has yet to decide which solution to pursue. Once a decision has been made, a new project will be undertaken to implement the detailed design of the preferred solution.

A thorough analysis of the insurance company™s benefit structure provided an understanding of its complexities and revealed routes of potential simplification. It was clear that the complex benefit structure greatly increased the complexity of the contract documents of the various products, added to the number and intricacy of the rules, and made heavy demands on the IT system dealing with policy administration. It also increased the difficulty of intermediary training and of advising clients on their cover portfolio, among other things.

Managing innovation in an integrated and enterprise-wide way is the core value offering of Indutech. Indutech supports clients in developing and implementing innovative solutions from which our clients gain a competitive advantage. Indutech™s Innovation Management Methodology was used throughout the REI project.